Here at the Berwick Motor Group, we would like to address the rapidly changing Coronavirus (COVID-19) and how our dealerships, staff and processes will be handling this situation in such uncertain times. We feel a deep-rooted responsibility for the health and safety of our people, their families and our extended family – our Berwick Motor Group customers. In response to COVID-19 we are actively working to ensure the health and safety of everyone in our dealerships. Here’s what we’re doing:
Focus on cleanliness in our dealerships
In our dealerships, we remain focused on cleanliness. In addition to our strict hygiene standards, we have increased the frequency of many cleaning tasks with a focus on high-touch surfaces, including desks, reception areas, waiting areas, tables, door handles, EFTPOS terminals, and bathrooms.
Our Service Technicians will continue to wear protective rubber gloves and use disposable plastic steering wheel and seat covers, and use disinfectant spray on any surfaces they touch to ensure cleanliness at all times.
Supporting our employees is our priority
We are recommending employees to stay home from work if they experience any flu-like symptoms, have recently travelled abroad to impacted areas, or come into contact with anybody confirmed with the virus. We encourage our staff to follow best practice as guided by health authorities around testing and self isolation.
No contact options
We understand that some of our customer may still be concerned with the constantly evolving situation – which is why we are offering a number of no contact options for our customers.
Our dedicated sales team are committed to offering the best levels of service both in our dealerships, and away from them. This is why we are offering our customers off site test drives, video conferencing options, and off site deliveries.
Where possible, we have introduced driveway pick up and drop off, limiting face to face contact with our service department staff. We are also exploring off site vehicle pick up and drop off for our immune compromised and elderly customers. Our service department staff are happy to discuss any other requirements you may have.
Looking after you – and your car
In the coming weeks, we will endeavour to serve our customers in many ways; in our sales departments, our service departments, and also our parts departments. Our focus is to maintain a business as usual attitude, while we continue to provide the level of service our customers have become accustomed to.
For more than 25 years, the Berwick Motor Group’s commitment to the communities we operate and live in has endured. Today, that same commitment continues to guide all our actions. We’re continuing to monitor developments closely and are following the guidance of public health authorities. As the situation changes, we’ll change with them and keep you informed.