The company may also use and disclose your personal information in connection with suspected fraud, misconduct, or unlawful activity, and as part of business acquisitions. Access to personal information related to suspected fraud, misconduct, or unlawful activity may be refused if access would prejudice the taking of appropriate action. The company may also be required to disclose personal information by law or government authorities.
By visiting our websites, contacting us by phone otherwise you agree to all us to collect and hold personal information about you as an individual or information which your identity can be reasonably identified whether the information is necessarily true or not.
This can include:
- full name
- date of birth,
- contact details (including address, email address, phone number or mobile telephone number)
- occupation / employment details,
- driver’s licence number,
- photos and images of vehicles and identifications,
- personal financial information with consent
- customer history with us
- payment details and financial information (such as credit card or bank account numbers).
You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.
If you apply for commercial or consumer credit, the company will collect and store information related to commercial and consumer credit, such as credit history, financial situation, and repayment capacity. If you apply for a payment variation due to hardship, the company may collect and store information related to your hardship circumstances. If you apply for employment, the company may collect information such as your education, training, work history, professional associations, hobbies, criminal history, and personal attitudes. If you apply to join a loyalty program, the company may collect and store information related to your loyalty program participation
1.1 Why we collect your personal information
We only collect personal information reasonable and necessary for our business functions and activities. This may include using your personal information to process sales, service, parts, loyalty membership and general business enquiries. Then verify your identity, notifications of important changes to our business and services, to comply with record keeping requirements, advise you of products and services that may interest you (unless you have declined to receive such communications which are outlined below).
Various laws do require or authorise us to collect your personal information as well. These laws include the Personal Properties Securities Act 2009 (Cth), the National Consumer Credit Protection Act 2009 (Cth) and the AntiMoney Laundering and Counter-Terrorism Financing Act 2006 (Cth). We may also keep records of communications containing personal information (including recordings of telephone calls and emails) for the purpose of staff training. Collecting your personal information enables us to provide you with our products or services which we would not be able to do otherwise.
1.2 How we collect your information
We mainly collect information from you directly in a lawful and fair manner where you provide information to us when you:
- visit Autoleague pty ltd entity websites
- enquire about our goods or services or about becoming our customer, or if you become our customer, in relation to any goods or services under the Autoleague group of Entities
- apply for, or receive, credit from us or through us from another person
- agree to guarantee credit from us or through us from another person
- apply or agree to vary the terms of payment under a credit contract
- apply for employment or otherwise agree to work for or with us
- apply to join a loyalty program
- apply for or accept grants or other assistance from us
- otherwise contact or deal with us
We may also collect your information in a number of other ways, including:
- from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives;
- from publicly available sources of information; or
- when we are legally authorised or required to do so.
Information that we collect from the various interactions with our website may also disclose the general geographical areas associated with computer IP’s for online advertising. This information does not personally identify who you are and therefore is not personal information. If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.
1.3 Cookies and temporary internet files
Apart from the methods visitors freely submit their personal information to interact with our business for products and services, our websites use “cookies” which store information on computers accessing the website.
Cookies are small .txt files placed on computer browsers by our web server. Cookies are used by websites and browsers for many purposes to maximise the visitor experience and website functionality online. All cookies can be accepted, blocked or not accepted by configuring your browser preferences. Most browsers allow a private mode in which some functionality on our website may not work and user experience may be compromised as a result.
This mode also enables cookies to be deleted after the visit or you can choose to erase cookies from the computer hard drive and browser files.
1.4 Other information collected
2 How we hold your information
We only hold information as mentioned in the 1. Personal Information section. We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures including 2 factor authorisation for data security. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information. Apart from within Website CMS’s, types of 3rd – parties deemed required necessary to conduct business and services requested including marketing communications are mentioned in section 3. Third paries.
2.1 How do we use your information?
We collect, use and exchange your information so that we can:
- establish your identity;
- consider your request for a product or service;
- allow us to provide a product or service;
- conduct and improve our businesses and improve the customer experience;
- tell you about other products and services that we think may be of interest to you;
- manage our relationship with you;
- introduce you to financiers, insurers or warranty providers
- to manage agreements to which you and our entities are parties
- to ask about your experience with our entities
- for any product recalls
- to conduct surveys and assess market trends
- to improve website functionality or useability
- to facilitate operational and administrative systems and processes
- to assist with audits, review or enquiries concerning goods and services supplied to you
- for data analytics and market research
- to share with other entities within Autoleague pty ltd
- to search public and asset registers
- in accordance with agreements Autoleague pty ltd have with manufacturers, distributors, suppliers or in respect of which you have made enquiries to get serviced with us, finance, insurance, brokers and dealer associated external parties required to transact and manage customer loyalty services.
- To communicate to you regarding any of these purposes
- vehicle or parts OEM and manufacturer programs
- Credit Reporting Bodies for identification verification
- to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and
- to comply with any relevant laws, regulations, or codes of practice.
We may also disclose your personal information to related entities for purposes that include supplying goods or services that your request and providing other services. If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer.
2.2 How we use your information for Direct Marketing
We may also use your information so that we can promote and market products, services and special offers that we think will be of interest to as part of the Autoleague Pty ltd group of companies – for example the mymoto rewards program. This marketing may be carried out in a variety of ways from and may continue after you cease acquiring any products or services from us until you opt-out by contacting us (using the Contact Us at section 8 of this document).
You also acknowledge that your personal information will be disclosed to other entities within the Autoleague pty ltd group who may tailor marketing to you by combining personal information about you. For example, mymoto rewards and marketing campaigns for servicing your car after purchasing with an Autoleague pty ltd entity.
3. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. We may share personal information with third parties who perform services on our behalf. These third parties are not authorised to use or disclose information except as necessary to perform services on our behalf or comply with legal requirements. These include third parties and service providers for storing, marketing, advertising, callcenter services related to delivering products and services you consent and provide information to us via our website.
4. How to access or correct your personal information
Under the Privacy Act, you have the right to access personal information, including sensitive and credit information, that a company holds about you. We will verify your identity before providing access. Access will be provided within 30 days if feasible, but in some cases it may take longer. The company may refuse access in certain circumstances such as for legal proceedings or commercially sensitive information. Access is usually free, but a fee may be charged for complex requests. We do not usually charge you for access to your personal information. However, if the request is complex, we may charge you the marginal cost of providing the access, such as staff costs of locating and collating information or copying costs.
4.1 Updating your information
You have the right to request correction of personal information, including credit information and sensitive information, that a company holds about you if you believe it is incorrect. Contact the Privacy Officer using the provided contact details. The company will correct the information if appropriate and will inform you of the correction after investigation. The correction process may take up to 30 days and there is no cost for correcting your personal information.
4.2 Data Breaches
The company takes reasonable steps to prevent unauthorized access or disclosure of personal information and will notify you and the Australian Privacy Commissioner in the event of a data breach that meets the following criteria: unauthorized access or disclosure of your personal information, likely to result in serious harm to you, and cannot be prevented by remedial action. If it’s not clear if a suspected data breach meets these criteria, the company will conduct an assessment to determine if notification obligations to you and the Commissioner are triggered. You will be encouraged to take steps to reduce harm if a data breach is assessed as eligible and notified to you
5. How to make a complaint
You may contact us (using the Contact Us at the end of this document) to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.
While we hope that we will be able to resolve any complaints you may have, if you’re not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you’ve first followed our internal complaint processes set out above. You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).
level 2/640 Murray street, West Perth 6001